This software is GREAT. I am the helpdesk for my family. I can control an XP machine and an OSX 10.3 machine from my MBP running 10.6. No problems, works fast and have total control. Can also control the other ways around as well. Free for non-commercial use is perfect. The other day I needed a document from my grandma's house. I didn't want to drive there to get it. I told her to put it on the scanner and then start Teamviewer. I remotely scanned the image and then did a file transfer (from within Teamviewer) and BAM I had the file I needed. I saved an hour trip. And I've already saved a lot of time because I can SHOW her how to do something rather than try to explain myself over and over! I love this program.
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