The app is fantastic, but if it doesn't work, don't rely on their support. It is terrible- actually, it is insulting bad.
When I had problems with the product and contacted their support, they asked me to check one particular setting in my preferences. When I sent them an email back notifying them that the preference was indeed checked, they ignored that email. In fact, they ignored 3 more subsequent emails, and they stopped responding to any inquiries.
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